Privacy Policy

1. Introduction

relearnyourgenes ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and purchase our digital products.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the German Federal Data Protection Act (Bundesdatenschutzgesetz - BDSG).

2. Data Controller

The data controller responsible for your personal data is:

relearnyourgenes

Dr. Clara Batzdorf

c/o IP-Management #8873

Ludwig-Erhard-Straße 18

20459 Hamburg

Germany

Email: [email protected]

Phone: + 49 40 696328495

(Available Monday-Friday, 9:00 AM - 5:00 PM CET)

3. What Personal Data We Collect

We collect and process the following categories of personal data:

3.1 Information You Provide to Us

Email address: Collected when you sign up for our mailing list or purchase our products

Name: If provided during purchase or signup

Payment information: Processed through our third-party payment processor (we do not store complete payment card details)

Purchase history: Records of products purchased and transaction details

3.2 Information Automatically Collected

Technical data: IP address, browser type and version, operating system, device information

Usage data: How you interact with our website, pages visited, time spent on pages

Cookies and similar technologies: See Section 10 for details

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds under GDPR Article 6:

Contract performance (Article 6(1)(b)): Processing is necessary to fulfill our contract with you when you purchase our products

Legal obligation (Article 6(1)(c)): Processing is necessary to comply with legal obligations (e.g., tax and accounting requirements)

Legitimate interests (Article 6(1)(f)): Processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, and direct marketing to existing customers

Consent (Article 6(1)(a)): Where you have given explicit consent, such as for optional marketing communications

5. How We Use Your Personal Data

We use your personal data for the following purposes:

5.1 Essential Purposes

To process and fulfill your orders

To deliver digital products via email

To communicate with you about your purchases

To provide customer support

To comply with legal and tax obligations

To prevent fraud and ensure security

5.2 Marketing and Communications

To send you information about our products and services (only if you have consented or as permitted for existing customers)

To send newsletters and updates (only with your consent)

To inform you of special offers and promotions

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

Email addresses and contact information: Retained until you request deletion or unsubscribe, unless we have a legal obligation to retain them longer

Purchase records and invoices: Retained for 10 years to comply with German tax law (§ 147 Abgabenordnung)

Marketing consent records: Retained to demonstrate compliance with GDPR

Technical and usage data: Typically retained for 12-24 months unless required for security or legal purposes

7. Who We Share Your Data With

We do not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients:

7.1 Service Providers

We use trusted third-party service providers who process data on our behalf:

Email service providers: We use Go High Level (LeadConnector) to manage our email communications and marketing automation. This service provider processes personal data such as name, email address, and interaction data for the purpose of delivering emails and managing subscriber lists. Privacy policy of the provider: https://www.gohighlevel.com/privacy-policy

Payment processors: We use Stripe Payments Europe Ltd. to process payments. Stripe processes payment information including name, email, billing address, and payment details. We do not store full credit card information on our servers. Stripe’s privacy policy is available at: https://stripe.com/privacy

Website hosting providers: Our website is hosted by Go High Level hosting, which may process technical data such as IP address, browser type, and usage data for the purpose of maintaining website functionality and security.

Data may be processed on servers located outside the European Union. Appropriate safeguards are implemented in accordance with Art. 44 et seq. GDPR.

All service providers are required to protect your data and only use it for the purposes we specify. We have data processing agreements in place with all processors handling personal data.

7.2 Legal Requirements

We may disclose your personal data if required by law, court order, or governmental authority, or to protect our legal rights and interests.

8. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

EU Standard Contractual Clauses

Adequacy decisions by the European Commission

Privacy Shield certification (where applicable)

We ensure that all international transfers comply with GDPR requirements.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

Encryption of data in transit (SSL/TLS)

Secure password protection

Regular security assessments

Limited access to personal data on a need-to-know basis

Regular backups and disaster recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and analyze website usage.

10.1 Types of Cookies We Use

Essential cookies: We use technically necessary cookies to ensure the proper functioning of our website.

Analytics cookies: We currently do not use analytics or marketing cookies (such as Google Analytics or advertising tracking pixels).

Should we introduce such services in the future, this privacy policy will be updated accordingly.

10.2 Cookie Consent

We obtain your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time through our cookie banner or your browser settings.

10.3 Third-Party Cookies

We currently do not use any third-party cookies. Should we introduce such services in the future, this privacy policy will be updated accordingly.

11. Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

11.1 Right of Access (Article 15)

You have the right to request a copy of the personal data we hold about you.

11.2 Right to Rectification (Article 16)

You have the right to request correction of inaccurate or incomplete personal data.

11.3 Right to Erasure / "Right to be Forgotten" (Article 17)

You have the right to request deletion of your personal data, subject to certain exceptions (e.g., legal retention requirements).

11.4 Right to Restriction of Processing (Article 18)

You have the right to request that we restrict processing of your personal data in certain circumstances.

11.5 Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

11.6 Right to Object (Article 21)

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

11.7 Right to Withdraw Consent (Article 7)

Where processing is based on consent, you have the right to withdraw consent at any time.

11.8 Right Not to be Subject to Automated Decision-Making (Article 22)

You have the right not to be subject to decisions based solely on automated processing that produces legal or similarly significant effects.

11.9 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]

Address: [Your business address]

We will respond to your request within one month (extendable by two additional months for complex requests).

12. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with data protection law, you have the right to lodge a complaint with the supervisory authority:

German Data Protection Authority:

Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)

Graurheindorfer Str. 153

53117 Bonn

Germany

Phone: +49 (0)228-997799-0

Fax: +49 (0)228-997799-5550

Email: [email protected]

Website: https://www.bfdi.bund.de

Or your local EU data protection authority if you are located in another EU member state.

13. Children's Privacy

Our products and services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete such information.

14. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website with a new "Last Updated" date

Sending an email notification if the changes significantly affect your rights

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

relearnyourgenes

Dr. Clara Batzdorf

c/o IP-Management #8873

Ludwig-Erhard-Straße 18

20459 Hamburg

Germany

Email: [email protected]

Phone: + 49 40 696328495

(Available Monday-Friday, 9:00 AM - 5:00 PM CET)

Effective Date: February 16, 2026

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.